(3-minute read) As a business leader, you know how important reputation is when it comes to achieving success — particularly in the digital age. With so many customers scoping out products and services online before making a purchase, reviews have become an important...
Nobody likes a bad review. And, as a business owner, it can be incredibly disheartening to receive a negative review – especially when you’ve done all that you can to ensure your customers’ satisfaction. What’s the best way to respond? Is it better not to...
Setting up a business is only half the battle, reaching and engaging your target audience can make all the difference. Fortunately, modern digital strategies mean ambitious companies now have unprecedented access to millions of potential customers worldwide –...
You just received a batch of reviews in and you want to display your glowing, positive reviews online for the world to see. But there’s a catch: when you try to select the filter to only display four-star reviews or higher, it’s frozen! Is it a glitch? Unfortunately,...
Google is changing its algorithm once again. You may have noticed that when you search for a company on Google, you see companies with four to five-star reviews at the top or on the first page. If a page has fewer reviews, bad reviews, or no reviews, it’s placed lower...
The short answer: yes. You should Google your business regularly and see what comes up. Even if you invested in reputation management services, companies like yours need to check on their online reputation to see how it’s affecting their business in real life. Don’t...
